At Emma Rose Smith, your experience comes first. Whether you have a question about your order, need help with a return or simply want to share your feedback, our team is here to help.

You can contact us about:

• Questions about your order or delivery
• Help with returns or exchanges
• Advice on sizing or choosing between two pieces
• Feedback or suggestions about our collection or our service
• Anything else you would like to ask us

Our customer service team is available 7 days a week and we aim to answer every message within 24 business hours.

Customer Service Hours

Monday to Friday: 9:00 AM to 5:00 PM (AEST)
Saturday and Sunday: 9:00 AM to 4:00 PM (AEST)

Email: info@emmarosesmith.com

We handle all customer contact by email, so that every question is logged and answered by the same team that handles your order.

Company Information

Store Name: Emma Rose Smith
Company Name: Atelier Emma & Rose
Company Registration Number: 34369650
Business Address: Donizettihof 26, 2402 EK, Alphen aan den Rijn, The Netherlands
Email: info@emmarosesmith.com

Emma Rose Smith is a trading name of Atelier Emma & Rose.